Correlta for Local Authorities

Why council IT is hard to join up

Council IT has to support public services across years of technology decisions and a long list of suppliers.

Council IT already has plenty of specialist systems. The hard part is working out what matters across them quickly enough to protect services, use limited staff time well and explain what is happening to people outside IT.

01

When council systems stop, residents notice

A cyber incident or unavailable system can affect essential services, staff access, payments, public websites and the ability of service teams to keep working.

02

The estate is rarely one neat technology stack

Legacy systems, specialist applications, cloud services, local infrastructure and external suppliers all have to coexist. The useful answer is often spread across several of them.

03

Budget and staff time are already spoken for

Council IT teams have to prioritise carefully, showing which problems carry the clearest service risk, which costs deserve review and where investment will make the biggest practical difference.

04

Start with the issue, then follow it to the detail

Correlta brings those checks together so the team can move from a council-wide problem to the affected site, device, user, service or support case without starting again in every system.

Questions a council IT team should answer quickly

What needs attention, what could affect services, and what do we do first?

Correlta is useful when the answer crosses team or supplier boundaries. Start with the council question, then open the detail only when somebody needs to act.

Estate

Do we know what devices and systems we are actually responsible for?

Find devices with old data, unclear ownership or missing information and keep the site and user detail attached to them.

Identity & access

Which accounts, licences or access paths need reviewing?

Find inactive or risky accounts, review Microsoft 365 licence use and see external sharing that may have outlived the reason it was created.

Cyber security

Where is exposure building up fastest?

Bring critical patching, endpoint protection and vulnerability findings into a work queue tied to the affected system or owner.

Resilience

Which service could discover a backup or availability problem too late?

See failed or stale protection and service availability issues before recovery becomes an emergency.

Resident-facing services

Which website or online service problem will the public find before us?

Watch reachability, response time, certificate expiry and website security findings alongside the rest of IT.

Service management

What keeps consuming support time, and can we prove why?

Use ticket demand, backlog, ownership, response and resolution trends to find recurring pressure and take facts into service reviews.

Across the council IT service

What each part of Correlta helps a council answer.

Use only the parts you need. When a problem crosses devices, users, sites, security or support, you can keep following it without starting the investigation again.

Know what you have and who can get to it

Devices & Estate

What have we got, where is it and what looks stale?

Keep device, hardware, operating system, user, site, lifecycle and source information together so asset management, refresh and cyber work start from the same estate.

People & Identity

Which users and access relationships no longer look right?

See account activity, licences, linked devices and identity attention so leavers, movers, inactive accounts and weak protection are easier to review.

Sites

Is the problem one building, one service location or something wider?

Keep devices, monitoring, backup and site information tied to the council location affected, rather than reducing every problem to a hostname.

Microsoft 365

Are stale accounts, licences or identity problems being missed?

Review account state, activity, licences, managed-device information and MFA or risk information where available, alongside the rest of council IT.

Reduce cyber exposure before it affects services

Patching

Which devices carry the clearest update risk?

See overdue devices, missing critical updates, reboot requirements and stale patch evidence so the team can start with the machines that need attention first.

Endpoint Security

Which endpoint needs investigation, and who owns it?

See protection problems and active security attention with the affected device and owner, keeping important alerts connected to the wider council estate.

Microsoft 365 External Sharing

Who outside the council can still get to shared files?

Find public links, external recipients, edit access, no-expiry shares and the users or groups behind access so old sharing can be reviewed deliberately.

Threat Intelligence

Which vulnerability findings should we remediate first?

Move from a long findings list to affected systems, severity and follow-up so remediation can be prioritised and explained.

Keep essential and resident-facing services working

Backups

Would we discover a protection problem before we needed the restore?

See failed, stale or uncertain backup protection and history while there is still time to follow it up.

Monitoring

What is down, slow or no longer reporting?

See availability, latency and incidents across monitored services and sites so IT can spot service-impacting issues early.

Website Health

Are public web services reachable and are certificates about to expire?

Keep website availability, response time, TLS certificate dates and web security findings on the same radar as the rest of the council environment.

Run the IT service and show the evidence behind decisions

Helpdesk

What is open, who owns it and what keeps coming back?

Follow requests, priority, ownership and history so handover and triage start with fewer missing pieces, whether the service is internal, outsourced or shared.

Service Reporting

Where is demand building and how is the service performing?

Take backlog, response, resolution and trend information into service and supplier reviews without creating a separate spreadsheet version of events.

Audit

What changed, when and why?

Keep meaningful changes and supporting evidence available when cyber assurance, internal audit, risk or senior leadership needs the story behind a decision.

Customer Roadmap

What is Correlta changing next, and can we influence it?

See what has shipped, what is being worked on and where customer feedback can influence priorities instead of relying on occasional supplier updates.

What we would show you

Start with the council-wide problem. Drill into the evidence when someone needs to act.

These spaces are deliberately reserved for real Correlta captures rather than reconstructed screens.

Estate, sites & identity

Know what the council is responsible for before trying to secure it.

Start with the estate, narrow to a site, device or user, and keep old or missing information visible. Asset, access, refresh and cyber work can then start from the same device record.

See device, user and site relationships together.
Find stale or retirement-review devices rather than leaving them buried in old inventories.
Keep unknown or missing evidence explicit.

Screenshot placeholder Estate / Sites / Identity Council estate → site/user → stale or attention items

Replace with real Correlta Estate, Sites and Identity captures.

Patching, endpoint security & threat intelligence

Put the cyber work in an order the team can defend.

Bring critical updates, endpoint protection problems and vulnerability findings closer to the affected device or system. The aim is to know what the team should investigate first.

Separate patching from endpoint protection so each status stays clear.
See critical update and reboot attention against the affected device.
Keep vulnerability findings tied to systems and follow-up.

Screenshot placeholder Patching / Security / Threats Critical exposure → affected system → remediation detail

Replace with real Patching, Endpoint Security and Threat Intelligence captures.

Microsoft 365 users, licences & sharing

Review access and cost together instead of treating them as separate jobs.

See account activity, assigned licences and external sharing in the same Microsoft 365 conversation. Stale users may still be consuming paid licences, while old group memberships or sharing links may still be granting access.

Review inactive or stale users alongside assigned licences.
See groups and memberships behind access where available.
Find external and public sharing and follow it back to the user, group or link granting access.

Screenshot placeholder Microsoft 365 / Users, Licences & Sharing Accounts → licences → groups → external/public access

Replace with real Correlta Microsoft 365 Identity and Sharing captures.

Backups, monitoring & website health

Find service and recovery problems before they become public incidents.

Bring backup protection, service/site availability and public website health together so resilience work can start before a restore, outage or expired certificate becomes urgent.

See failed or stale backup evidence before recovery is needed.
Use availability and response times to separate local from wider problems.
Catch website reachability and certificate expiry issues before residents do.

Screenshot placeholder Backups / Monitoring / Website Health Protection → availability → resident-facing web health

Replace with real Correlta Backups, Monitoring and Website Health captures.

Helpdesk, reporting & audit

Walk into reviews with the work and the evidence already connected.

Use open demand, history, ownership, response and resolution information to understand what is consuming the service. Keep meaningful change evidence close when audit, risk or leadership asks what happened.

See what is open, overdue or repeatedly returning.
Use traceable service figures in internal or supplier reviews.
Keep significant changes available for assurance and investigation.

Screenshot placeholder Helpdesk / Reporting / Audit Demand → ownership → trend → evidence

Replace with real Correlta Helpdesk, Service Reporting and Audit captures.

CAF for local government

Cyber assurance starts with knowing the services and systems you rely on.

The Cyber Assessment Framework for local government asks councils to identify essential services and critical systems, assess both the organisation and those systems, obtain independent assurance and build an improvement plan.

Correlta makes technical evidence easier to find across assets, identities, patching, endpoint security, Microsoft 365, backups, monitoring, websites and service activity, helping teams prepare for CAF-related assessment and assurance work with a clearer technical picture.

Cyber Assessment Framework for local government → LGA guidance on cyber resilience and suppliers →

Legacy, capacity & value for money

When every service wants investment, IT needs a better way to show what deserves it first.

LGA research describes a significant legacy technology estate across local government and identifies financial resources, legacy systems and staff capacity as major barriers to making better use of data and technology.

Correlta will not remove those constraints. It can make recurring support demand, stale assets, unused licences, cyber exposure, failed protection and service problems easier to see and explain, giving IT and finance a firmer starting point for deciding where money and staff time should go.

LGA State of Digital Local Government → LGA data capacity and capability survey → LGA Making the case for digital → Local Digital Declaration →

Different roles, different questions

Give the technical team the detail. Give leadership, finance and audit the answer they need.

Head of IT / CIO / CDIO

See where service risk, cyber exposure and recurring demand are building so the next investment conversation starts with what is actually happening, not whoever shouts loudest.

Cyber & information security

Get from the finding to the affected device, account, site or service faster, and keep stale or missing evidence visible when assurance work needs it.

Infrastructure & service operations

Find the device, outage, failed backup, recurring ticket or ownership gap that needs action without repeating the same checks across several systems.

Digital, transformation, finance & audit

See the technical evidence behind investment, service and risk conversations without needing every stakeholder to become an expert in the underlying tools.

Common questions

What local authority teams usually need to know before adding another IT platform.

How can Correlta support CAF assessment and assurance work?

Correlta makes current technical evidence easier to find across the areas it can observe, giving council teams and assessors a clearer starting point for assessment, risk and improvement conversations.

Can we use Correlta if parts of IT are outsourced or delivered through a shared service?

Yes. Correlta is designed to sit alongside specialist systems and providers. Available detail still depends on the systems connected, but the aim is to give the council a clearer starting point for internal and supplier conversations.

How can it help with local government reorganisation or service consolidation?

It provides a clearer picture of devices, users, sites, service health and support demand so transition teams can make better-informed decisions about what to keep, replace or retire.

Can Correlta help us find avoidable IT cost?

It can surface things worth reviewing — such as stale Microsoft 365 users with assigned licences, devices that may no longer be used, recurring support demand and technology that repeatedly needs attention. Any cash saving depends on the council confirming the action and the terms of its contracts and licences.

Do we need every module from day one?

No. Start with the council problem that is hardest to answer today — cyber exposure, estate accuracy, Microsoft 365, backup assurance, service availability or support reporting — and add other modules only when they are useful.

Make the walkthrough about your authority

Bring us one council IT question that currently takes several systems to answer.

Which critical systems have patching gaps? Are stale Microsoft 365 users still costing us licences? Which services have weak backup evidence? What is driving support demand? Give us the question and we will follow it through Correlta with you.

Show me Correlta for a council → See every module